General Conditions of sales

These General Conditions of Sale apply, without restriction or reservation, to all sales concluded on the website www.lissoy.fr to customers wishing to purchase the products offered for sale. These conditions apply to the exclusion of all other conditions, and particularly those which may apply to other distribution channels. The resale, rental, or transfer for any commercial purpose or for profit of products purchased on the Site is expressly prohibited.

The fact that a natural or legal person places an order on the site www.lissoy.fr implies irrevocable acceptance of the general conditions of sale. These general conditions of sale may be subject to modifications, the applicable conditions are those in force on www.lissoy.fr on the date of confirmation of the order by the customer. The customer declares to have read the General Conditions of Use and fully adheres to them. The customer declares to know and understand the Internet and its limits and in particular its functional characteristics and technical performance. He also declares to have the capacity to conclude this contract, that is to say to have the legal majority and not to be under guardianship or curatorship.

The products offered for sale are those appearing on the site www.lissoy.fr on the day the customer consults the site. The products are within the limits of available stocks and without any particular commitment from Lissoy. Information on product availability is provided at the time the order is placed and if for any reason the product is no longer available, then the customer will have the choice between an exchange or a refund. The information and photographs describing the products are presented with the greatest possible accuracy. However, if errors were to occur, Lissoy cannot be held responsible. In particular, the dimensions indicated on the products, due to the properties of the material, are subject to a tolerance of +/-5%. Lissoy is therefore not responsible for this possible variation in the dimensions of its products within these tolerances. The essential characteristics of the products, their price, and their availability, displayed on the site, are supplemented for each product with photographs. However, the images and colors of the products for sale on the Website may not correspond to the actual characteristics due to the resolution of the screen and the browser used by the customer. Consequently, Lissoy will not beresponsible for any inadequacy of the images present on the Site.

Prices are presented in euros (€) including VAT, all taxes included, including the VAT applicable on the day of the order, and excluding delivery costs which remain the responsibility of the customer unless mentioned or special conditions. For the United States, prices are available in US Dollar without VAT and excluding delivery costs. Delivery is made by DAP (Delivery At Place) and customs clearance fees and taxes are the responsibility of the customer. Lissoy reserves the right to modify its prices at any time. The products will be invoiced based on the prices in effect at the time the order is placed. The price indicated during the order confirmation is the firm and final price. For customers wishing to be delivered outside Europe, the prices are exclusive of VAT (excluding VAT) and it is the sole responsibility of the customer to pay the VAT of the country of delivery, as well as other taxes and customs fees. Shipping costs are calculated based on the destinations, weight, volume, and shipping method of the order. They are notified on the customer's order before final confirmation.

Any order constitutes express and irrevocable acceptance of the prices and descriptions of theproducts available for sale. The customer can return to his order at any time to modify it before definitively validating it. The sale will only be considered final after the order confirmation has been sent to the Customer by Lissoy by email to the address: confirmation-commande@lissoy.fr.

Payment is made online according to the option chosen by the customer. In the case of payment by credit card, the account is debited upon confirmation of the order for the products ordered. In the event of refusal of bank acceptance or lack of funds, Lissoy reserves the right to cancel the current order placed by the Customer. The invoice for the order will be available on the customer account on the site www.lissoy.fr. A delivery note will be inserted in the package containing the product(s) ordered. To ensure the security of payments, the site www.lissoy.fr uses the secure payment service of the BPO “Cyber ​​plus Paiement” which guarantees total confidentiality of personal banking data which does not pass through the physical media of the Lissoy server.

Except in cases of force majeure, the delivery times indicated are only within the limits of available stocks. France: 1-3 working days. Europe: 2-5 business days. America: 5-8 business days. Asia: 5-8 business days. Lissoy reserves the choice of carrier and guarantees the proper delivery of products. Le Lissoy cannot be held responsible in the event of late delivery, for whatever reason, therefore no claim for compensation can be claimed by the customer. The customer is required to check the condition of the packaging and the conformity of the product delivered, and in the event of a dispute the customer must express reservations on the carrier's delivery note or notify them within three days, not including public holidays. , which follow that of receipt, to the valet, by extrajudicial act or by registered letter, his motivated protest.

The Customer has, in accordance with the law, a withdrawal period of 14 days from the date of delivery of the products to return them to Lissoy for an exchange or refund, provided that the products are returned in their packaging original and in perfect condition. After this period, the products delivered are deemed to be compliant and accepted by the customer and Lissoy reserves the right to refuse reimbursement. The Customer must send an email to Lissoy customer service at the address: service-client@lissoy.fr explaining the reasons for the return. Lissoy will send the customer a return authorization by email. The Customer must, upon receipt of this return authorization number, return the products in their original packaging by Colissimo with tracking and only to the following address: BM Textile – LISSOY 4 Ter Avenue d'Helmstedt35500 Vitré Return costs are the sole responsibility of the customer and the sending of the package is carried out under their entire responsibility, particularly in the event of loss. When the customer requests repair or replacement of the product due to a proven lack of conformity of the product, the delivery costs relating to the return and subsequent reshipment are the responsibility of Lissoy. After receipt and inspection of the products, an email will be sent to the customer to inform them of the reimbursement on the bank card number used when ordering.

Concerning all the stages, access to the site, the ordering process, delivery, or subsequent services,Lissoy only has an obligation of means. Lissoy cannot be held responsible for any inconvenience or damage inherent in the use of the Internet network, particularly a break in service, an external intrusion or the presence of computer viruses or any fact qualified as force majeure, in accordance with the jurisprudence. The products delivered by Lissoy benefit, in accordance with legal provisions, from a guarantee against any hidden defect resulting from a material, design or manufacturing defect affecting the products delivered and making them unfit for use, for a period of 1 year from delivery date. Any interventions carried out by Lissoy under this guarantee cannot under any circumstances have the effect of extending its duration. Any warranty is excluded in the event of misuse, negligence, or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the goods or force majeure. To assert his rights, the Customer must, under penalty of forfeiture of any action relating thereto,inform Lissoy, in writing, of the existence of the defects within a maximum period of 1 year from delivery of the products. . Lissoy will replace as soon as possible and at its expense, the products delivered whose apparent defects or lack of conformity have been duly proven by the Customer. The products sold on the website comply with the regulations in force in France. Le Lissoy cannot be held liable in the event of non-compliance with the legislation of the country in which the products are delivered, and which it is up to the customer to verify. The photographs and illustrations accompanying the products on the website have no contractual value and therefore cannot engage the liability of Lissoy. The customer is solely responsible for the choice of products, their conservation, and their use. Lissoy will not be considered responsible or defaulting for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French jurisprudence.

Personal information concerning the customer, collected during the use of the Lissoy.fr Site, is strictly confidential. Where applicable, they are also intended for any third party or partner directly involved in the operation of the Site to enable the provision of the service requested by the customer. They will be kept by Lissoy, in accordance with Law No. 78-17 of January 6, 1978, relating to data processing, files and freedoms, and any User has a right of access, modification, rectification and deletion of information concerning him. The Lissoy.fr site may be required to transmit the above-mentioned data to third parties not directly involved in the operation of the Site for purposes of prospecting. In this regard, the customer has the right to object to the transmission of this information to a third party. The customer may exercise the rights mentioned above by contacting Lissoy by email at the following address: service-client@lissoy.fr

The website www.lissoy.fr is protected by intellectual property law. All its content (brands, logos, photographs, images, illustrations, texts, video clips and other) are the exclusive property of LISSOY, which only authorizes the sole right to consult the site. The reproduction of all documents published on the site is only authorized for the exclusive purposes of information for strictly personal and private use. Any reproduction or representation, in whole or in part, of the information contained on the site, on any medium whatsoever, for other purposes, including commercial purposes, is expressly prohibited. The creation of hypertext links to the LISSOY website can only be done with the prior written authorization of LISSOY. LISSOY declines all responsibility regarding the content, advertising, products or services available on or from sites linked to its Site. On the other hand, any hypertext link referring to the site www.lissoy.fr and using particularly the technique of framing, deep-linking, or any other deep link techniques is in any case formally prohibited. In all cases, any link, even tacitly authorized, must be removed upon simple request from Lissoy. Any unauthorized use constitutes an infringement punishable by criminal law.

If one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this will in no way affect the validity and compliance with these general conditions of sale.

These conditions apply throughout the duration of the online availability of the services offered by the site lissoy.fr.

Any dispute relating to the application, execution, interpretation, and violation of the purchase contract concluded “online” via the website www.lissoy.fr will be subject to French jurisdiction. These General Conditions refer, for anything not expressly provided for herein, to the combined provisions of all applicable laws and regulations. For any dispute between the parties in relation to this contract involving Customers outside France, it is agreed that any dispute will be under the exclusive jurisdiction of the Court of Rennes.